Ecosystems has been conducting highly-curated small group meet-ups with various members in the Customer Value Community.
The central focus – no surprise – has been to discuss and learn how members are seeking to quantify the value of their new AI capabilities.
The community has an AI value story in seven different categories:
1. Efficiency Gains and Cost Savings
Members are quantifying how AI automates processes, reduces manual work, and optimizes operations, leading to significant cost reductions that can be passed on to their customers. Specifically, they are building templates around hours saved, resources freed up, and resulting cost savings.
2. Improved Customer Experience
Members are enabling more personalized, responsive customer service through chatbots, recommendation engines, etc. Their value driver templates measure improvements in CSAT scores, reduced wait times, increased customer engagement and retention resulting from AI.
3. Enhanced Product Capabilities
Some members have powerful new features like intelligent automation, predictive analytics, personalized insights, etc. The unique value is quantified through increased product usage, new customers acquired, expanded revenue per customer.
4. Accelerated Processes
We have community use-cases where AI speeds up complex processes like supply chain planning, inventory management, financial reporting, etc. Faster turnaround times are a differentiating value prop, measured by quantifying process cycle time reductions.
5. Innovative New Offerings
An emerging cohort of members are launching entirely new AI products, services and business models. Members estimate the addressable market size, revenue potential, and disruptive impact of these AI-driven innovations compared to existing solutions.
6. Risk Reduction
We have a lot of members quantifying how their AI improves security, compliance, quality control and risk management. The value is quantified through metrics like cases detected, losses prevented, lowered insurance premiums, etc. compared to industry benchmarks.
7. Strategic Differentiation
A few of our most progressive members are launching cutting-edge AI which provides a halo effect, establishing companies as innovative leaders.
Looking to scale customer value with AI? Learn more here.
