Together, Ecosystems and Gainsight empower seamless handoffs between sales and customer success teams to track value promised and ongoing, quantified value delivered within the Gainsight 360 Customer Success Plan.
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Customer Success can automatically retrieve business cases and desired outcomes in Gainsight that were created in presales. (Learn more about our integrations with Salesforce and other CRMs.)
The presales business case in Gainsight sets a foundation for rock star Client Success Plans and tracking quantifiable business value realization, including any changes between what was scoped and what was deployed.
By utilizing the presales business case for value realization, identify the areas where the customer is not realizing the promised value (likely to churn) or realizing a lot of value (likely to expand).
In Ecosystems’ Revenue OS, your customers are inputting their own data collaboratively with the Customer Success Manager (CSM). Your Customer Success (CS) team is able to then use this data to objectively monitor account health, instead of relying on a single person’s subjective data.
By adding collaborators directly in Gainsight, everyone on the CS team, from CSMs to CS executive leadership can access business cases for presales, value realization, and expansion opportunities.
By leveraging Ecosystems' integration with Gainsight, new CSMs can pick up where the last CSM left off, enabling continuity with the customer.
Easily locate, learn from, and re-leverage what has worked in the past to repeat successes and grow accounts.
Access benchmarked data from business cases tied to customer segments and industries and use what has resonated most to improve your product marketing and development.
Ensure you are getting the most out of your investments in CS methodology, training, and enablement by getting access to an adoption dashboard right in Gainsight.
The ONLY value management platform fully integrated with
ALEX HESTERBERG
Chief Executive Officer at Superna
"Great way to capture outcomes prospects need to get deals done while also operationalizing outcomes for post-sales success!"
MEGHA MATHUR
Director of Business Operations
ASHVIN VAIDYANATHAN
Former Chief Customer Officer