These three Voice of Value shorts highlight Salesforce’s approach to value realization and customer success through alignment, collaboration, and transparency.
In this Voice of Value short, discover how Salesforce approaches value realization through a simple yet powerful principle: "Promises made and promises kept."
Phil Nanus, EVP, Customer Success at Salesforce, has broken it down into three simple motions: repeatable, scalable, and industrialized.
To learn more about how to create a common framework of value to achieve value realization, download our Value Blueprint.
In this video clip, Phil explores the process of value realization and the importance of looking not only at larger themes, but also at individual product use cases.
Ecosystems’ Value Blueprint—which gives you a roadmap to a world-class value framework—maps back to the importance of embedding value content creation directly into the product and gives you the steps necessary to achieve this.
If you aren’t creating a transparent and valuable experience for your customer, the chances of renewals and expansion opportunities will decrease significantly.
In this short, learn how Salesforce uses automation and data transparency to drive customer success. Phil Nanus explores Salesforce’s Customer Success Score, a unified metric designed to measure customer health through technical health, user expertise, and adoption.
Customers’ Value Experience is a core element of Ecosystems’ Value Blueprint—based on decades of research into buyer/seller behavior—as transparent collaboration on value is key to demonstrating promises kept to your customers.
Leading companies like HP, ServiceNow, and Google Cloud are using products in our platform, such as our Collaborative Value Assessment and our Collaborate Success Plan, to track past value delivered, collaborating with customers on a jointly-created roadmap to success, increasing NRR, and improving CX.