In these three Voice of Value shorts, Elisabeth Zornes discusses how customer experience is about striking the perfect balance between seamless, AI-supported automation and impactful human interaction.
In this Voice of Value short, Elisabeth Zornes, Chief Customer Officer at Autodesk, shares how the team at Autodesk drafted plans, 3D models, and simulations that drove the rebuild of Notre Dame.
In partnership with their customer, Elisabeth and her team were able to propel innovation while fostering trust and transparency with their customers.
How can businesses break down silos between marketing, sales, and customer success to create a seamless customer experience?
With over 30 years of experience across organizations like Microsoft, Zendesk, and Autodesk, Elisabeth Zornes has expansive knowledge in creating a customer-centered experience, and in this clip, she explains the importance of flipping the approach.
Start with the desired customer journey and design experiences that integrate the best skills from each team.
Ecosystems’ Value Blueprint 3.0 which is based on insights from 35k+ sellers and customer success managers across the globe in Ecosystems’ platform, covers customer experience as a key component to building a world-class value framework.
To help you assess where you currently stand and to gain insights on how to up-level your customer experience, download the Value Blueprint 3.0.
In this Voice of Value short, discover how Elisabeth Zornes and the Autodesk team piloted the creation of Customer Verified Value, a powerful way to measure real business impact. Through this approach, Elisabeth and her team work with sales to determine what is most valuable to their customers and track actual metrics against it to demonstrate how Autodesk helps them succeed.
This is made easy with the help of Ecosystems’ Collaborative Success Plan, which allows the Autodesk team to track the business objectives of their customers through tactics, metrics, targets, and timelines to create a roadmap for success.
If you are interested in how you can utilize the Collaborative Success Plan to track past value delivered, collaborate with customers on a jointly-created roadmap to success, increase NRR, and improve CX, contact our team.